Truecaller, a leading caller ID and spam-blocking application, has announced that its Business Chat platform has been expanded to include global channel partners and enterprise solution providers.
The app is enabling partners to move their business clients from outdated, low-trust SMS to a verified, intelligent, media-rich, and conversational communication experience by “opening up” market access to its platform.
It enables companies to regain consumer attention and quickly build confidence and trust through its partner-led expansion.
“For contemporary businesses, the concept of success has completely changed. Nowadays, getting attention, building trust, and encouraging significant conversion are more important than simply delivering content,” said Priyam Bose, Global Head, Gupshup GTM at Truecaller.
“By opening up market access to our global partners, we have established a powerful gateway for brands to engage with over 500 million active users where they already interact daily through communication that is contextual, trusted, free from clutter, and designed to initiate actions. For existing users, the outreach opportunity extends to an additional high-impact channel, strengthening the overall customer experience journey,” Bose added.
Truecaller Business Chat offers a clear, high-trust conversational experience between businesses and consumers. The Business Chat platform helps partners with practical insights, including real-time data and engaging performance metrics. This enables a more advanced, data-led communication approach that evolves at every stage of the customer journey.
Partners such as Gupshup and OneXtel are already live in India, while Globe Teleservices, Cloudcom, and Sling Africa are scaling the product across other global markets. This rapid regional growth reflects the platform’s momentum and its growing adoption. With global partners now able to tap into Truecaller’s extensive reach, they can help their clients deliver a trusted engagement channel in a digital landscape that is becoming ever more crowded.
