Anti-corruption campaigner and Board Chairperson of the Office of the Special Prosecutor (OSP), Madam Linda Ofori-Kwafo, has called on telecommunications companies in Ghana to strengthen their internal integrity systems to protect public confidence and promote responsible business practices.
She said integrity must go beyond corporate policies and statements to become an essential part of everyday business decisions, leadership practices and engagements with customers, suppliers and regulators.
Speaking on integrity and trust in the 2026 Convenor Conference, Madam Ofori-Kwafo explained that integrity involves honesty, accountability and consistency in business dealings, while trust is built when business partners demonstrate fairness and honour their commitments.
According to her, telecommunications companies occupy a particularly sensitive position because customers entrust them with personal information, private communications and financial transactions conducted through mobile money platforms.
She warned that any compromise in these responsibilities could undermine the confidence customers have in service providers and eventually damage their corporate reputation.
Madam Ofori-Kwafo identified procurement, licensing, spectrum allocation, supplier relationships, mobile money operations and customer data management as some of the areas where integrity risks could emerge.
She stressed that organisations must prioritise preventing corruption rather than waiting for misconduct to occur before taking action.
Drawing on her experience in the anti-corruption space, she observed that investigating and prosecuting corruption cases can be difficult, making preventive measures particularly important.
She referenced international frameworks, including the United Nations Convention Against Corruption, the OECD guidelines and Transparency International’s business integrity principles, as useful resources for strengthening corporate accountability.
She further urged telecommunications operators to ensure that their integrity policies are properly implemented rather than allowing them to remain documents that exist only on paper.
“Move from awareness to implementation, through systems, skills and collective support,” she urged.
Madam Ofori-Kwafo maintained that companies that embed integrity into their operations stand a better chance of building sustainable relationships, protecting their reputations and delivering reliable services.
