MTN Ghana was strongly represented by six top executives at this year’s 3i Africa Summit, and they each gave very refreshing assurances about what stakeholders can expert from them in the coming years in the areas of financial and digital inclusion.
CEO of MTN Ghana said MTN believes Fintech innovation will be the main driver of digital inclusion and accelerated economic development across Africa, and this calls for investment in networks, innovations and in people, and that is where MTN’s passion lies.
He was delivering a keynote address on day two of the 3i Africa Summit.
On his part, the CEO of Mobile Money Limited (MTN MoMo), Shaibu Haruna said, as a platform player, MTN is committed to fostering collaboration across the ecosystem to drive financial inclusion, while sharing data and knowledge to building the necessary trust to consolidate the gains.
Chief Digital Officer at MTN Ghana, Dario Bianchi said MTN is on a mission to migrate all customers from USSD to digital platforms using AI, adding that they are currently working with a group of visually impaired customers to tweak their digital platforms and make them friendly for that group and others to drive digital inclusion.
Indeed, MTN has just announced that it is phasing out scratch cards from June 30, 2024, to ensure that all customers purchase airtime with mobile money on the various digital channels like the MyMTN, MoMo, and Ayoba App.
Chief Enterprise Business Officer at MTN Ghana, Angela Mensah-Poku believes that at the core of any effort to ensure financial and digital inclusion is a deep understanding of customer behaviour and needs, and telcos like MTN, who deal with customers at the micro level, when they do even the minutest of transactions, are better placed to be at the forefront of the inclusivity drive.
Head of Product and Services at Mobile Money Limited, Sylvia Otuo-Acheampong said the simplicity of fintech transaction processes is critical to the whole inclusivity conversation and that is what MTN is engaging its partners on as it gears up to become a platform player.
On his part, the Group CEO for Fintech, Serigne Diuom said MTN believes, to ensure real financial inclusion, it is not enough to give people loans, but also to empower them to build their own capital and ensure they can afford to meet their needs and that of their families.
“We believe in giving our customers dignity and that is where my passion and pride is now,” he added.
He was having a one-on-one converse iota with the Head of Fintech and Innovation at the Bank of Ghana, Kwame Oppong at the just-end 3i Africa Summit.
With these assurances from the biggest African and Africa-focused telecoms operators and fintech driver, the continent can look forwards to MTN’s spirited contribution to the accelerated development of Africa through fintech innovation.
