Tag: Customer Service
Bank customers ill-served by poorly deployed chatbots – UK Regulator
The Consumer Financial Protection Bureau (CFPB) is monitoring banks' increasing use of AI-powered chatbots amid a surge of complaints from frustrated customers trying to...
MTN GlobalConnect expands offering with new Customer Success Centres
MTN GlobalConnect, a pan-African digital and infrastructure services company, launched its new Customer Success Centres in Ghana and Kenya to enhance better customer experience...
NCA must save us from Telcos’ incompetent customer service Robots
The mandated universal channel by which all mobile phone users in Ghana can reach their telecom services provider is by calling the common customer...
UMB kicks off 50th with staff town hall
Universal Merchant Bank (UMB), a leading indigenous Ghanaian bank has marked its 50th Anniversary celebrations with a massive staff town hall, followed by breakfast...
UMB dedicates Jubilee to Customers, Fetes customers in branches across Ghana
Universal Merchant Bank (UMB), a leading indigenous Ghanaian bank today feted its customers across Ghana on the occasion of its 50th anniversary celebrations.
Customers and...
Vodafone Ghana is Best Telco in Customer Service for second year...
Telecommunications giant, Vodafone Ghana, has been named the best telecom company in customer service for the second year running by the Ghana Customer Service...
Vodafone’s friendly digital assistant ‘TOBi’ now on WhatsApp
TOBi, Vodafone’s friendly digital assistant is now available on the telco’s customer care WhatsApp number 0501 000 300.
The chatbot, which is powered by artificial...
AirtelTigo: Putting customers at the heart of everything we do
In less than six months, the COVID-19 pandemic has changed the way businesses operate and people live, particularly the usage of mobile phones.
Mobile phones...
Vodafone ‘Smart’ product recall system allows manufacturers to warn consumers of...
Vodafone Group's R&D team has built a prototype product recall system that allows manufacturers to notify consumers of recalled faulty or potentially dangerous electrical...