In an era where technology and digital infrastructure are reshaping national economies, Ghana is witnessing a quiet revolution in tax administration led not by imported systems, but by indigenous innovation. At the heart of this transformation is the Ghana Integrated Tax Management and Information System (GITMIS), a robust tax administration platform developed by a local software firm, Axon Information Systems.
GITMIS has emerged as a game-changer in revenue mobilization, accounting for over 72% of Ghana’s total tax revenue. The system’s strategic integration across tax types, offices, and regions has significantly enhanced transparency, efficiency, and compliance — delivering results that speak for themselves.
GITMIS PERFORMANCE OVER THE YEARS
2020 – GHS32.1 billion
2021 – GHS38.1 billion
2022 –Â GHS50.7 billion
2023 – GHS81.2 billion
2024 – GHS107.7 billion
A Strong Start for the New Administration
The first quarter of the new administration saw Ghana exceed its revenue targets — a feat many attribute to the continued performance of GITMIS. By streamlining taxpayer onboarding, automating filings and assessments, and closing revenue leakages, the system has given the Ghana Revenue Authority (GRA) the digital backbone to pursue its fiscal goals more aggressively and effectively.
According to revenue figures, GITMIS processed and collected more than 72% of all domestic tax revenue during the quarter, spanning Personal Income Tax (PIT), Corporate Income Tax (CIT), Value Added Tax (VAT), and Withholding Taxes. These results underscore the critical role of digitalization in sustaining the nation’s economic stability and funding developmental priorities.
Also Read: GRA surpasses Q1 tax revenue target, collects GH₵41 billion
GITMIS and the Power of the Taxpayers Portal
One of the most impactful innovations within GITMIS is the Taxpayers Portal, a public-facing component designed to empower taxpayers with seamless, secure, and efficient access to their tax obligations and entitlements without the need of going to the tax office.
Key features of the Taxpayers Portal include:
- Tax Profile & Account Management
- Request updates to taxpayer details (e.g., business information, address)
- View and manage tax account details
- Tax Filing & Returns Submission
- Electronic filing (e-filing) of tax returns
- Automated tax computations and validations
- Submission of supporting documents
- Tax Payments
- Multiple payment options via Ghana.gov (mobile money, bank cards, USSD *222#, bank transfers)
- Generation of payment taxbills and receipts
- Tax instalment and scheduling options
- Tax Compliance & Certificate Issuance
- Apply for electronic Tax Clearance Certificates (eTCC)
- Check compliance status
- Receive electronic certificates
- Tax Assessments & Notifications
- View tax assessments from GRA
- Receive reminders and penalty alerts
- Communicate with tax officers via the portal
- Tax Audit & Investigations
- Online audit notifications
Submit documents electronically
- Track audit progress and respond to queries
- Reporting & Analytics
- Access tax history and transaction reports
- Tax liability projections and payment tracking
- Online Support & Help Desk
- FAQs and tax education
- Chat support and inquiry submission
- Contact details of GRA offices
- VAT & Withholding Tax Management
- Submit VAT returns
- Withholding tax calculations and submissions
- Download tax credit certificates
- Case Management
- Manage tax cases, disputes, and appeals
- Apply for tax refunds and filing extensions
- Access GRA service desk via WhatsApp, email, or direct contact
- Privilege and Portal Access
- Grant or revoke access to consultants, auditors, or staff
- Download and Upload Schedules
- Download schedule templates
- Upload tax schedules and related documents
- Integration with External Systems
- Seamless payment via Ghana.gov
- Ghana Card verification via National Identification Authority
- Full compatibility with internal GRA systems
- Security & Accessibility
- High-level security protocols
- Secure login with TIN/Ghana Card PIN and registered contact
- Mobile access via Ghana Taxpayers’ App on Google Play and App Store
- VIT Sticker Application
- Apply and pay for Vehicle Income Tax stickers
- Track VIT application status
- Use USSD (*222#) for VIT transactions
- GRA USSD Service
- Use the GRA USSD short code: *880#
- Access to key tax verification services via a dedicated USSD code, integrated with the portal for seamless data access:
- Check tax compliance status using TIN or Ghana Card PIN
- Verify the authenticity of Tax Clearance Certificates
- Confirm validity of Vehicle Income Tax (VIT) stickers for commercial vehicles
- Validate Tax Stamps for applicable businesses or products
- Provides a quick, internet-free alternative for taxpayers to confirm compliance and documentation
A Model for Public Sector Digital Transformation
GITMIS is more than a tax platform — it is a model for how homegrown digital infrastructure can modernize public institutions. Its success challenges the narrative that only foreign technology can deliver national-scale transformation. Apart from making it easier for the taxpayer to meet his/her tax obligations anywhere in the world, it makes tax administration much easier for the GRA’s tax administrators.
As Ghana pushes forward with ambitious development plans amid tightening global financial conditions, systems like GITMIS provide a sustainable, scalable foundation for resource mobilization. It reduces dependency, retains value within the local economy, and creates technical capacity that can be leveraged across other sectors.
The story of GITMIS is a story of possibility. It is proof that when we trust our own talents, invest in our capabilities, and build solutions grounded in our realities, we can achieve remarkable things. As the government sets its sights on even higher revenue targets in the coming quarters, GITMIS will remain a key pillar — not just of tax administration, but of national resilience.
